Shipping policy

We offer free shipping on all orders.

Our warehouse address: Room 201, Building 1, No. 32, Niumianling New Village, Pingdi Street, Longgang District, Shenzhen; Postal Code: 518172

Logistics channels we use: YunExpress registered airmail, 4PX registered airmail and SF Express

1. All order shipping details
1) Orders from the United States
Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order.
Lead Time: Starting from the day after shipment, it takes us 6 to 10 working days to deliver the goods to you. The logistics method we use is YunExpress registered air mail.

2) Orders from Europe
Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order.
Lead Time: Starting from the day after shipment, it takes us 8 to 12 working days to deliver the goods to you. The logistics method we use is YunExpress registered air mail.

3) Orders from Hong Kong, Macau, and Taiwan
Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order.
Lead Time: Starting from the day after shipment, it takes us 8 to 12 working days to deliver the goods to you. The logistics method we use is SF Express.

4) Orders from Asia
Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order.
Lead Time: Starting from the day after shipment, it takes us 6 to 8 working days to deliver the goods to you. The logistics method we use is 4PX registered airmail.

5) Orders from Australia, New Zealand, Canada, Brazil, and Mexico
Shipment: Generally speaking, it takes us 1 to 2 working days to process the order and load it from the time you place the order.
Lead Time: Starting from the day after shipment, it takes us 12 to 15 working days to deliver the goods to you. The logistics method we use is 4PX registered airmail.

Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. We send an email with tracking once your order has shipped.


2. What should I do if the tracking number I receive is not working?

It can take 1-2 business days for the tracking number to be registered and/or scanned in the carrier's system. This could prevent or delay visibility to your shipment, so please try again after waiting a full weekday.

If two business days have passed after you receive your tracking email, and you are still unable to track the order, please for an update to your order status.


3. What can I do if I never receive my order?

Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family member, neighbor, co-worker, or building manager.

NOTE: If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please to check your order status and inquire about a refund.


4. How do I check the status of my order?

After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second email with tracking information. This information is also available through your online Account Information > Order History.


5. NOTE:

The shipping times above do not include processing time
For Standard shipping to Hawaii or Alaska, add 3-5 business days
Weather-related shipping delays are not within the control of


6. Will items ship on Saturdays?

No. At this time, weekends and holidays are not included.


7. Can I use different "Bill to" and "Ship to" addresses?

If you ship order(s) to an address other than the billing address of your credit/debit card, the order is subject to delays or cancellation. To prevent this, please make sure the settings and contact information of your method of payment are up-to-date when placing your order.

NOTE: The "ship to" address cannot be altered after the order has been shipped.